Shipping & Returns.

Shipping

Once your order has been processed, please allow 1-5 business days for your order to be completed and shipped. We greatly appreciate your patience.

We stock in Groningen, and ship all orders with PostNL, with rates based on the total order weight.

Netherlands

  • Up to 3kg — €5.85

  • Up to 10kg — €6.95

  • Over 10kg — €16.95

Belgium, Germany, France

  • Up to 1kg — €10.50

  • Up to 2kg — €11.00

  • Up to 5kg — €19.50

  • Up to 10kg — €25.00

  • Over 10kg — €35.25

kleine dingen is not responsible for loss, damages or delays after shipping your order. All shipments are insured for the value of the merchandise.

*Note: customer care and parcel distribution are closed on weekends and Dutch national holidays.

Tracking

Once your order is completed and ready to ship, you will receive an email confirmation and receipt with your order details, and a separate email will follow with tracking info. Please allow up to 24 hours for your tracking link to become active.

Returns

You have 14 days upon receiving your order to return any items purchased online or in the store. The conditions for returning an item are outlined below:

  • Items must be returned in original and unused condition with all tags/packaging attached and in sellable condition.

  • kleine dingen will not issue a refund until return merchandise has been received.

  • kleine dingen reserves the right to refuse any return merchandise.

  • Cash refunds are only possible for items purchased via the online store.

  • Return label shipping costs will be deducted from your refund.

  • Perishable goods are not eligible for return.

How to make a return

(1) Please email kleinedingen.nl@gmail.com to request a return.

(2) Kindly include your name, order number and item(s) you wish to return in the e-mail. Our team will issue a return shipping label.

(3) Once your return has been received, please allow 1-3 business days for processing.

(4) Kindly note that the cost of the return shipping label will be deducted from your refund. Do not return any product(s) without requesting return first — they may be rejected and/or additional import duties will be deducted from your refund total.

Sale

Items purchased during Sale period are all final and not eligible for returns or refunds.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.